At iCrown, we believe that online entertainment should be enjoyable — not stressful. Our Responsible Gaming Policy ensures every member has access to the control tools, information, and support needed to play smart.
Each of these features is designed not merely to meet licensing requirements, but because we genuinely care about the well-being of our members.
Set daily, weekly, or monthly deposit limits directly from your account. You decide how far your gaming budget goes — and iCrown will enforce it automatically, no approval wait required.
Need a break without closing your account? Activate cool-off mode for 24 hours, 7 days, or 30 days. During this period, your account remains secure but gaming activity will be temporarily suspended.
For members who need a longer break, iCrown's self-exclusion program allows you to close platform access for 3 months, 6 months, 1 year, or permanently — effective immediately.
In addition to deposit limits, you can set a maximum loss limit and a session time limit. The iCrown system will send alerts when you are approaching the limits you have set.
ICrown's KYC process ensures that only individuals aged 18 and above can register and play. Identity checks are carried out thoroughly to protect vulnerable individuals from accessing the platform.
The iCrown support team is trained to identify members who may need assistance and to provide referrals to recognised gambling support organisations in Malaysia — confidentially and without conditions.
Gambling is a recreational activity enjoyed responsibly by many people. However, for some individuals, it can develop into a habit that is difficult to control — especially when influenced by emotional stress, financial difficulties, or certain psychological conditions.
Problem gambling is not a sign of weak character. It is a behavioural health issue that can affect anyone regardless of social or financial background. What matters is recognising the signs early and seeking help before the situation worsens.
ICrown takes a proactive approach by monitoring member gaming patterns internally. If the system detects concerning behavioural changes, our team will reach out to the member personally to offer support — not to penalise.
Remember: Gambling should only be done using discretionary money after daily necessities are met — not borrowed funds, emergency savings, or money needed for family commitments.
If you identify two or more of the above signs in yourself, we strongly encourage you to contact the iCrown support team or use the control tools available in your account immediately.
All these responsible gaming tools can be activated directly from your account settings — quickly, easily, and with immediate effect.
Access your account via icrown.vin or the iCrown mobile app installed on your device.
Click your profile icon at the top of the screen and select "Account Settings" or "Gaming Controls" from the dropdown menu.
Choose a deposit limit (daily / weekly / monthly), a loss limit, or a session time limit according to your needs.
Enter the limit amount you are comfortable with. You can set a stricter limit at any time — however, loosening a limit requires a 24-hour waiting period for your protection.
Confirm your settings. This limit will take effect immediately and you will receive a confirmation email as your personal record.
Set a maximum deposit amount within 24 hours. Ideal for strict daily budget control.
Control your total deposits over any 7-day rolling period for more structured financial management.
Set a maximum loss limit for a session or specific time period to protect your wallet.
Set a maximum duration for each gaming session. The system will send an alert 10 minutes before the limit is reached.
Temporary break from 24 hours up to 30 days. Account remains secure, game access is fully suspended.
Long-term account closure from 3 months to permanent. Takes effect immediately and cannot be reversed early.
Pro Tip: Financial experts recommend setting a deposit limit equivalent to a maximum of 1–2% of your monthly income for online entertainment. Start with a conservative limit and adjust according to your comfort level.
This brief questionnaire is not a clinical test — it is a personal reflection tool to help you honestly and comfortably assess your relationship with gambling.
Answer each question honestly based on your experience over the Last 12 months. If you answered "Yes" to three or more questions, we encourage you to speak with the iCrown support team or consult a qualified professional.
This questionnaire is for your personal use only. Your answers are not submitted to or recorded by iCrown.
Have you ever spent more time than planned while playing online?
Have you ever gambled with money meant for essentials such as rent, bills, or food?
Have you ever felt guilty or regretful after a gambling session?
Have you ever tried to hide your gambling activity from family members or loved ones?
Have you ever "chased losses" — kept playing to try to recover money you had already lost?
Has gambling affected your work performance, studies, or relationships with others?
Have you ever borrowed money or sold belongings to fund gambling?
Do you often think about gambling — planning your next session or figuring out how to get money to play?
ICrown is always here to help. Below are support channels you can reach out to — confidentially, without judgement, and without conditions.
Contact the iCrown support team directly via live chat on the platform. Our agents are trained to help you activate control tools or simply talk through your concerns — confidentially and professionally.
Send our team an email at [email protected] for requests related to self-exclusion, account limits, or any responsible gaming concerns. We will respond within 24 hours.
Malaysia has professional support organisations for individuals facing gambling problems. The Counselling and Psychology Service Centre, the Department of Social Welfare, and Talian Kasih 15999 can be contacted for free counselling.
ICrown is more than a gaming platform — we are a responsible community. Register today and enjoy a safe, controlled, and enjoyable gaming experience alongside thousands of members across Malaysia.