Terms & Conditions iCrown

Welcome to iCrown, Malaysia's trusted online sports betting and casino platform. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and iCrown ("Company", "we", or "Platform").

By accessing the iCrown website, downloading our mobile app, registering an account, or using any of the services provided, you hereby acknowledge that you have read, understood, and agreed to be bound by all terms and conditions stated in this document, along with all related policies including our Privacy Policy and Responsible Gambling Policy.

These Terms apply to all users of the iCrown platform, covering the website, Android app, iOS app, and any related digital services operated by iCrown.

To register and use iCrown's services, you must meet all of the following eligibility requirements at all times:

• At least 18 years old at the time of registration and throughout your use of the platform.
• You are registering on your own behalf and not on behalf of any third party.
• Your use of the iCrown platform does not violate any laws or regulations applicable in your region or country of residence.
• You have not previously been banned from using the iCrown platform for violating its terms.
• You are not acting as an agent, representative, or intermediary for any third party in any capacity.
• Your account is not subject to any legal restrictions that would prevent you from receiving payments or participating in online gambling activities.

ICrown reserves the right to request age and identity verification at any time. Failure to provide satisfactory proof will result in the immediate suspension or closure of the account.

Each individual is only permitted to hold one (1) active account on the iCrown platform. Owning more than one account — whether directly or through another person — is a serious violation of these Terms and may result in the closure of all associated accounts and forfeiture of remaining balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as it appears on your official identification document.
• Accurate date of birth for age verification purposes.
• An active and accessible email address.
• A valid phone number registered in your name.
• Valid payment details for deposit and withdrawal purposes.

You are fully responsible for ensuring your account information is kept up to date. iCrown is not liable for any losses arising from inaccurate or outdated information provided by you.

ICrown supports a variety of fast and secure deposit methods for the convenience of Malaysian members, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed using 256-bit SSL encryption to ensure the security of your transactions.

• Minimum deposit is RM 30 for most payment methods.
• Deposits are processed instantly once confirmation from the payment provider is received.
• ICrown does not charge any additional fees on deposits made by members.
• All deposits must be made using an account registered in the member's own name — third-party payments are not accepted.
• Deposited funds cannot be transferred to another user or account.

ICrown reserves the right to decline or reverse any deposit suspected of involving fraud, money laundering, or any other illegal activity. In such cases, the relevant authorities will be notified accordingly.

ICrown is committed to processing your withdrawal requests as quickly as possible. Most withdrawal requests are processed within 1 to 4 hours, with a maximum processing time of 24 hours for all approved withdrawal requests.

• The minimum withdrawal is RM 50 per transaction.
• KYC verification must be fully completed before your first withdrawal can be processed.
• Withdrawals will only be processed to a bank account or digital wallet registered under the same member's name.
• All bonus-related wagering requirements must be met before winnings can be withdrawn.
• ICrown reserves the right to request additional documents as part of its security review process for withdrawals exceeding a specified amount.

If your withdrawal request has been delayed beyond 24 hours, please contact our support team via live chat within the platform for immediate assistance. We are committed to resolving all withdrawal-related enquiries within a reasonable timeframe.

ICrown offers a range of attractive bonuses and promotions for new and existing members. Each bonus is subject to specific terms and conditions stated on the relevant promotions page, and those terms are considered part of these general Terms & Conditions.

• The welcome bonus can only be claimed once upon first registration.
• The wagering requirement for each bonus is clearly stated in its respective promotional terms — typically between 20x and 40x the bonus value.
• Bonuses cannot be transferred between accounts and cannot be directly converted to cash before wagering requirements are met.
• ICrown reserves the right to void any bonus and associated winnings if bonus abuse or fraudulent activity is detected.
• A maximum betting limit may apply when using bonus funds — please check the individual promotion terms for more details.
• In the event of any conflict between specific promotional terms and these General Terms, the specific promotional terms shall take precedence.

All games offered on the iCrown platform — including slots, live casino, sports betting, esports, and table games — operate using independently audited random number generators (RNG) or through internationally recognised licensed game providers.

Members agree to comply with the specific rules of each game. Any attempt to disrupt, hack, or manipulate game outcomes is a serious violation and will result in legal action and immediate account closure.

• The outcome of all games is final and cannot be disputed unless a verifiable technical error has occurred.
• In the event of a technical disruption during an active game, iCrown will resolve the situation based on recorded server data.
• Odds for sports betting may change at any time before a bet is confirmed — the odds displayed at the time of confirmation are the final odds that apply.
• ICrown reserves the right to void bets accepted due to technical errors or significant odds display mistakes.

The Know Your Customer (KYC) process is part of iCrown's commitment to ensuring the safety of all members and preventing illegal activity on our platform. This process is also a legal requirement that we are obligated to comply with.

Documents that may be requested during the KYC process include:

• A copy of your identity card (MyKad) or valid passport — front and back.
• Proof of current address (utility bill or bank statement) dated within the last three months.
• A bank statement or screenshot confirming ownership of the payment method used.
• A selfie holding your identification document for further verification if required.

ICrown takes member privacy seriously. All personal data collected during registration and use of the platform is processed in accordance with iCrown's Privacy Policy, available on the Privacy Policy.

By using the iCrown platform, you agree that iCrown may use your data for the following purposes:

• Account management and delivery of the services you request.
• Identity verification and compliance with KYC requirements and applicable laws.
• Processing of deposits, withdrawals, and other financial transactions.
• Sending account-related, security, and promotional communications (subject to your communication preferences).
• Platform usage analysis for service improvement purposes.
• Fraud detection and prevention of illegal activities.

You have the right to access, correct, or request the deletion of your personal data at any time by contacting our support team, subject to the mandatory record-keeping requirements that iCrown is legally obligated to comply with.

ICrown believes that gambling should remain an enjoyable form of entertainment and not become a source of stress or financial hardship. We provide a range of responsible gaming tools accessible directly in your account settings.

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Limit the maximum amount you can lose within a set time period.
• Betting Limit: Control the maximum bet size allowed in a gaming session.
• Self-Break: Take a 24-hour, 7-day, or 30-day break from the platform with a single click.
• Self-Exclusion: The option to permanently self-exclude or to do so for an extended period for more serious cases.

If you are concerned about your gambling habits or those of someone you know, please visit the Responsible Gaming page for more information and available support resources.

ICrown reserves the right to suspend, restrict, or close any member's account without prior notice if there is reasonable cause to believe that the member has violated or is violating these Terms. Actions that may result in account closure include:

• Providing false or misleading information during registration or the KYC process.
• Owning or operating more than one account on the iCrown platform.
• Abuse of bonuses, promotions, or the VIP programme through unfair or unauthorised means.
• Any form of fraud, game manipulation, or unauthorised collusion with other players.
• Money laundering or generating funds through illegal activities.
• Attempting to hack, disrupt, or compromise iCrown's systems and infrastructure.
• Spreading false negative information about iCrown with the intent of damaging the platform's reputation.

Members who are dissatisfied with an account closure decision may submit a written appeal to the iCrown support team within 14 days of the closure date. All appeals will be reviewed fairly, and a final decision will be communicated within 7 business days.

To the extent permitted by law, iCrown shall not be liable for any indirect, consequential, special, punitive, or incidental losses arising from or in connection with the use of our platform, including but not limited to:

• Loss of expected income or anticipated profits.
• Service disruptions due to scheduled system maintenance or technical emergencies.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.
• Failures or delays caused by factors beyond iCrown's control, including internet disruptions, payment provider failures, or natural disasters.
• Third-party actions that are not under the direct control of iCrown.

ICrown's maximum liability to you under any circumstances is limited to the amount of funds held in your iCrown account at the time the claim is made. This does not affect your legal rights that cannot be excluded under applicable law.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of the iCrown platform. Any dispute arising from or related to these Terms that cannot be resolved through amicable negotiation within 30 days shall be referred to binding arbitration.

The arbitration process will be conducted in accordance with the prescribed method, and the arbitration decision is final and binding on both parties. Arbitration costs will be shared equally unless otherwise determined by the arbitrator.

If you have any questions, concerns, or need further clarification on any part of these Terms and Conditions, the iCrown support team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the iCrown platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for enquiries requiring a written response or documentation.
• FAQ Page: Visit our FAQ page for answers to frequently asked questions.

Our average live chat response time is under 2 minutes. For email enquiries, we are committed to responding within 24 business hours. We take pride in our customer service standards and always strive to provide a satisfactory resolution to every member.